Information We Collect

We collect information that you provide directly to us, such as when you make a donation, sponsor a child or student, sign up for updates, register as a volunteer, or contact us for support. This may include:

• Identity details — your full name, and where relevant, national ID or passport details for tax or donation receipt purposes.
• Contact details — email address, mailing address, and phone number.
• Donation and payment information — donation amount, frequency, currency, and payment method, processed securely through our payment gateway partner, SSLCommerz, or other approved processors.
• Communication records — messages, enquiries, and correspondence you send us.
• Usage data — basic technical information such as browser type, device, and pages visited, collected automatically via cookies.

We do not collect or store your full card number, CVV, or online banking credentials on our servers. These details are entered directly into our payment gateway’s secure, PCI-DSS compliant environment and are never accessible to AISDC staff.

How We Use Your Information

We use the information we collect to:

• Process and confirm your donations, sponsorships, and payments
• Issue donation receipts and, where applicable, tax-exemption documentation
• Send you confirmations, updates, and reports on how your contribution is used
• Respond to your questions, requests, and support enquiries
• Share impact stories, newsletters, and programme updates (only with your consent, and you may opt out at any time)
• Improve our website, services, and donor experience
• Comply with legal, financial, and regulatory obligations applicable to non-profit organisations in Bangladesh

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors (such as SSLCommerz) — solely to process and verify your transaction securely.
• Service providers who support our website hosting, email communications, or administrative operations, under confidentiality obligations.
• Regulatory or government authorities, where required by law, audit, or to maintain our status as a registered charitable organisation.

All third parties are required to protect your information and use it only for the purpose for which it was shared.

Protecting the Privacy of Children We Serve

As an organisation caring for orphans and vulnerable children through Al-Ihsan Girls’ School and Orphanage, we take extra care in how we handle information, photographs, and stories relating to the children and students in our programmes. Images and stories are shared publicly only with appropriate consent and safeguarding review, and are never published in a way that discloses a child’s exact location, personal contact details, or other identifying information that could compromise their safety.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted and processed through our payment gateway’s secure infrastructure, and access to donor records within AISDC is restricted to authorised staff on a need-to-know basis.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including record-keeping required for financial audits, donation receipts, and regulatory compliance, after which it is securely deleted or anonymised.

Your Rights

You have the right to access, correct, update, or request deletion of your personal information at any time, subject to any legal or financial record-keeping obligations we must observe. You may also opt out of marketing and newsletter communications at any time by contacting us or using the unsubscribe link in our emails.

Cookies

We use cookies to enhance your experience on our website, remember your preferences, and understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect certain features, including the online donation process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements, including those of our payment gateway partners. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us.